All Shipments are delivered by UPS or FedEx. An adult signature from
someone twenty-one (21) years and older is always required for
delivery. Age verification must be provided at the time of the
delivery. A business address is recommended for deliveries. If
shipping to a residence, FedEx & UPS will make 3 attempts on
consecutive business days. If no one is available, FedEx will hold the
box for pick-up at the local FedEx center for 5 additional business
days, UPS will hold it for 2 additional business days. After that the
shipment will be returned to us. There is a $15 charge for
re-shipments. Shipments are made from the state of Florida or Texas
and delivery times will vary from one to seven days based upon your
distance from those states. Because wine is perishable, additional
delays may occur to make sure the wine avoids severe temperatures
during delivery.
Minors Under the Age of 21
This Site does not intend to market any Frostwine products or services
to minors under twenty-one (21) years of age. Frostwine does not
knowingly gather or solicit data from minors under twenty-one (21)
years of age through this Site for marketing purposes. By using this
Site you represent that you are not under twenty-one (21) years of
age. Adult signature will be required for delivery and proof of age
will need to be presented at that time.
Refunds and Replacements
You may request a refund for any wine that was ordered but not yet
shipped. If you receive a defective or damaged shipment of wine, you
may contact the Support and Service Department within thirty (30) days
from the date of the order. Frostwine will, at your option: (i) ship
replacements for any damaged or defective items to you; or (ii)
provide a refund or credit of 100% of the amounts paid for the items.
